Shipping and Returns Policy

Last updated: May 2026

This policy applies to all orders placed through the TFI Canada online parts store at tficanada.com/shop. By placing an order, you agree to the terms below. If you have questions before you order, contact our customer care team at [email protected] or 1-800-387-2529.

Shipping

Where we ship

We ship genuine OEM parts to Ontario and the four Atlantic Canada provinces: Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland & Labrador. Orders with shipping addresses outside these five provinces cannot be processed through the online store. For service in other regions, contact our customer care team directly.

Processing time

Orders placed before 12:00 p.m. ET on a business day are typically processed the same day. Orders placed after that, or on weekends and statutory holidays, are processed the next business day.

Delivery timeframes

Delivery windows are estimates provided by the carrier and are not guaranteed. You will receive an tracking code once your order ships.

Shipping rates

Shipping is calculated at checkout based on weight, dimensions, destination, and service level. We ship with Canada Post, Purolator, UPS, and other carriers depending on the part and destination.

Tracking

A tracking number is emailed once your order ships. You can also view tracking details by signing in to your account on https://www.tficanada.com/shop.

Damaged or lost shipments

Inspect your shipment as soon as it arrives. If a package shows visible damage, note it on the carrier's proof of delivery before signing. Report any damage or missing items to [email protected] within 5 business days of delivery, with photos of the packaging and the part. We will work with the carrier to file a claim and arrange a replacement or refund.

Returns

Return window

Eligible items can be returned within 30 days of the delivery date. Return requests submitted after 30 days will not be accepted.

Eligibility

To qualify for a return, the part must be:

Non-returnable items

The following are final sale and cannot be returned:

How to start a return

Email [email protected] with your order number, the part number, and the reason for the return. We will issue an RMA number and return instructions within 2 business days. Returns sent without an RMA number will be refused.

Restocking fees and return shipping

A 20% restocking fee applies to all approved returns to cover inspection, repackaging, and processing. The restocking fee is waived if the return is caused by a TFI Canada error or a defective part. Return shipping is the responsibility of the customer unless the return is due to our error or a manufacturer defect. We recommend using a trackable, insured service.

Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days after the returned part is received and inspected. Shipping charges on the original order are non-refundable, except where the return is caused by a TFI Canada error.

Defective items

If a part fails on arrival or within the manufacturer's warranty period, contact [email protected] with your order number, photos or video of the issue, and the equipment model and serial number. We will coordinate warranty service and arrange a replacement, repair, or refund based on the manufacturer's warranty terms.

Manufacturer warranty

All genuine OEM parts sold through TFI Canada are covered by the original manufacturer's parts warranty. Warranty length, coverage, and claim requirements vary by brand and part type. Warranty service does not cover damage caused by improper installation, misuse, neglect, or use of non-OEM components.

Cancellations and changes

Orders can be cancelled or modified at no charge if they have not yet been picked or shipped. Once an order has shipped, our standard returns process applies. Special-order and custom parts cannot be cancelled once production has started.

Questions

For help with shipping, returns, or warranty claims, contact our customer care team: