Privacy Policy

TFI Canada Privacy Policy

Effective Date: June 18, 2025

TFI Food Equipment Solutions ("TFI Canada", "we", "our", or "us") operates the website https://www.tficanada.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our online services. By accessing or using the Site, you agree to the practices described in this Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.tficanada.com/terms-and-conditions

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information (“PI”): Information that identifies you as an individual, such as your first and last name, business name, email address, telephone number, or any other details you choose to provide when you submit a form, request a quote, or subscribe to our communications.

Log Data: When you visit the Site, our servers automatically record information ("Log Data") sent by your browser, including your IP address, browser type/version, referring pages, pages visited, the time and date of your visit, and other diagnostic statistics.

Cookies & Similar Technologies: We use cookies, pixels, tags, and similar technologies (collectively "cookies") to collect information about your browsing behaviour. See Section 4 for details.

2. How We Use Your Information

We use the information we collect to:

Operate, maintain, and improve the Site and our services;
Provide customer support and respond to inquiries;
Send newsletters, marketing communications, and promotional materials (you may opt out at any time);
Measure the effectiveness of our advertising campaigns and understand visitor engagement;
Detect, prevent, and address technical issues or fraudulent activity;
Comply with legal obligations and enforce our Terms of Use.

3. Disclosure of Your Information

We do not sell or rent your Personal Information. We may share information only:

With service providers who perform services on our behalf (e.g., website hosting, analytics, marketing automation). These providers are bound by confidentiality obligations and may only use your information as instructed by us;
When required by law or to respond to valid legal processes;
To protect rights and safety of TFI Canada, our users, or others.

4. Cookies & Third‑Party Tracking Technologies

We use first‑party and third‑party cookies for analytics, advertising, and site functionality. You can manage or disable cookies in your browser settings, but parts of the Site may not function properly.

Category	Purpose	Key Providers
Performance & Analytics	Understand how visitors interact with the Site and improve performance.	Google Analytics
Advertising & Remarketing	Deliver personalised ads and measure campaign effectiveness.	Google Ads & Meta  Ads (Facebook Pixel)
Marketing Automation	Personalise email marketing, track form submissions, and manage leads.	HubSpot

Opt‑Out Options

Google Analytics: Install the Google Analytics Opt‑out Browser Add‑on.
Google Ads: Adjust ad settings at https://adssettings.google.com/.
Meta Ads (Facebook/Instagram): Manage ad preferences at https://www.facebook.com/adpreferences.
HubSpot: Follow the unsubscribe link in any HubSpot email.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we may use:

Session Cookies: We use Session Cookies to operate our Service.

Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Security Cookies: We use Security Cookies for security purposes.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.

5. Communications

With your consent, we may send newsletters, promotional offers, or other marketing communications. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. International Transfers

Our service providers may store or process your Personal Information outside Canada (e.g., the United States). Where this occurs, we ensure that appropriate safeguards are in place, and your information remains protected to standards comparable to Canadian privacy laws.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, or delete your Personal Information, withdraw consent, or lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details in Section 12.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ('Children').

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes are effective immediately upon posting the revised Policy on this page. Your continued use of the Site after changes signifies acceptance. If material changes are made, we will notify you via a prominent notice on the Site or by email (if available).