TFI Total Care: Restaurant Equipment Maintenance and Repair Plan
As a restaurant owner, your priority should be delighting customers, not worrying about equipment downtime. Unfortunately, every piece of commercial kitchen equipment needs attention over time. Unexpected breakdowns can cost you money, damage your reputation, and create countless headaches. That’s why TFI Food Equipment Solutions developed the TFI Total Care program, a complete support ecosystem that helps you avoid costly surprises and stay focused on your customers.
What Is TFI Total Care?
TFI Total Care is an all-in-one service package designed to keep your restaurant equipment operating at peak performance for a low monthly rate.
Contact us- All Reactive Service Calls
- When something goes wrong, our dedicated appliance service technicians are just a call away.
- Planned Maintenance Visits
- Proactive check-ups ensure your equipment stays in optimal condition and help prevent unexpected breakdowns.
- Parts Shipping Covered
- We cover the shipping and logistics of essential parts, so you don’t have to chase them down.
- Feedback & Troubleshooting
- Get expert insights on every service visit, along with free access to all our technical troubleshooting resources.
- Year-Round Training Sessions
- Keep your staff up to speed with hands-on training and best practices to maintain and operate your equipment.
- No Overtime Charges
- Our predictable monthly rate means you won’t be surprised by after-hours or weekend service fees.
Areas we serve
Restaurant Equipment Service & Maintenance in Ontario and Atlantic Canada
We serve foodservice operators across Ontario, Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador, providing quick, reliable and professional support wherever you operate.
Why Choose TFI Food Equipment Solutions?
TFI has been Canada’s largest supplier of specialty foodservice equipment and programs for more than six decades. We’ve partnered with virtually every major foodservice operator in the country, as well as thousands of independent outlets.
From iconic quick-service items like the McFlurry® to convenience-store favourites like Slurpees®, we’ve supported some of Canada’s best-loved menu innovations. Our Total Care program allows you to focus on delivering an exceptional dining experience instead of dealing with constant repairs and administrative hassles.
Our team of over 100 employees has an average tenure of nearly 10 years. Because we focus on five brands, Taylor®, Henny Penny®, Franke, LightFry and Icetro, our staff are true experts. They know the equipment inside and out, from installation and training to maintenance and repair.
With TFI Total Care, you’ll have peace of mind knowing that all your service, maintenance, and repair needs are covered under one plan. No hidden fees. No overtime charges. No unpleasant surprises.
Benefits for Foodservice Operators
Experience peace of mind and focus on what matters most with TFI Total Care, your all-in-one solution for keeping your restaurant equipment running at its best.
Start today- Minimize Downtime
- Our scheduled maintenance visits and on-demand repairs keep your restaurant equipment running smoothly.
- Protect Your Reputation
- By preventing outages, you avoid disappointing customers and can maintain the highest levels of service.
- Save Time & Money
- Instead of juggling multiple service providers, keep everything under one plan at one predictable monthly cost.
- Invest in Quality
- With TFI’s combined decades of expertise and industry-leading customer service, you’re investing in the best for your operation.
We're here to help
Monthly Restaurant Equipment Care & Support
Don’t let equipment breakdowns steal your attention. Let our team of highly trained appliance service technicians handle your restaurant equipment repairs, commercial kitchen equipment maintenance, and more. With the TFI Total Care program, you can focus on improving your menu, satisfying your guests, and growing your business.
Frequently Asked Questions About TFI Total Care
What does TFI Total Care include?
Total Care covers all reactive service calls, planned maintenance visits, parts shipping, feedback and troubleshooting on every visit, and year-round staff training, all for one monthly rate. Our guide to what a restaurant equipment service plan should include explains how plans compare.
Is staff training included?
Yes. Total Care includes year-round training sessions, with hands-on training and best practices for operating and maintaining your equipment, so your staff stay up to speed.
How is the monthly fee set?
Every Total Care plan is tailored to your operation. Contact us to talk through your equipment and locations, and we'll put together a plan and monthly rate that fits your needs.
Are emergency repairs included?
Yes. All reactive service calls are included in Total Care, so when something goes wrong, our technicians are just a call away. TFI also offers 24/7 emergency repair for unexpected breakdowns.
Why choose a maintenance plan over paying per repair?
Planned maintenance visits catch problems before they cause downtime, and one predictable monthly cost replaces juggling multiple service providers and surprise repair bills. Our guide to restaurant equipment maintenance covers what regular servicing involves.
Can one plan cover multiple locations?
Yes. Total Care can cover planned maintenance and repairs across your whole portfolio for one predictable monthly rate. See multi-site equipment rollouts for how TFI supports chains from installation to service.
Ready to Learn More?
Contact us today to discuss how TFI Total Care can protect your equipment and your peace of mind. We’ll tailor a plan that fits your needs, so you can keep serving up great experiences for your customers, day in and day out.
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"Dan and the team are always there for us! Dan works behind the scenes to get us up and running as soon as possible. The technicians explain the repair and give advice to the team to help reduce future service calls. I highly recommend the TFI Total Care Program it is well worth the small monthly fee. Great Job Team TFI Service."